At Zula Habesha, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Returns Eligibility

• Items must be returned within 14 days of purchase.
• Products must be unused, unopened, and in their original packaging.
• Perishable food items, herbs, spices, and personal care products cannot be returned due to health and safety reasons.
• Customized or special-order items are non-refundable.

2. How to Request a Return

• Contact us at info@zulahabesha.com or call 0487 77 18 94 within the return period.
• Provide your order number, reason for return, and proof of purchase.
• If your return is approved, we will provide instructions on how to send the item back.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited to the original payment method.

4. Exchanges

• We only replace items if they are defective or damaged upon delivery.
• If you need an exchange, please contact us immediately after receiving your order.

5. Non-Refundable Items

• Perishable food, herbs, and spices
• Personal care and cosmetic products
• Used or damaged items (unless defective upon arrival)
• Clearance or discounted items

6. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If approved for a refund, shipping costs are not refundable.

📍 For any further inquiries, please reach out to us. We are here to help!